Education Programme

facilities management

Education Programme

The Facilities HubFree to attend - The Facilities Hub is where leading experts will share best practice and discuss the changing landscape of facilities management. The programme will feature inspiring case studies, presentations and interactive panel discussions to help further your knowledge and upskill your professional development.

Led by your peers, get practical advice and useful resources to improve your facilities management. All content is CPD accredited.

Day 1 - Tuesday 7 September 2021

Morning Session 1 -  FM during a pandemic

When the UK was placed into an enforced lockdown it impacted everyone in different ways. Some sectors were hit particularly hard, others adapted to working at home and some had to carry on as usual through it all in order to keep Britain moving. In this session, we hear from three practitioners from different sectors who share their stories and experiences of FM during a pandemic.

Afternoon Session 2 - Building back better

The pandemic has given plenty to reflect on with many pointing towards a desire to not return to some of the practices and habits that we had pre-pandemic. Workplace and facilities management professionals sit at the heart of some of the themes that dominate these conversations; wellbeing, climate change, and the future of work. In this session, we will be joined by three experts in their field to discuss FM’s role and how it can play an active role in building back better

Day 2 - Wednesday 8 September 2021

Morning Session 1  - Data and digital; how it will influence the future workplace

Digital technology has long been a focus for the profession but one of the pandemic’s impacts is to accelerate already existing trends in which case technology is set to a have a profound impact on our work quicker than perhaps some were expecting. In this session we focus on the digital trends that are leading that change with three cutting edge experts guiding us along the way.

Afternoon Session 2 - Future of work

It’s generally expected that work, as we know, is changing and as IWFM data shows, increasingly the profession is recognising it’s role in enabling work rather than managing buildings. In this session we explore how work itself is changing and what impact that is likely to have on the future of the workplaces we provide.

Day 3 - Thursday 9 September 2021

Morning Session 1 - New models of procurement

As FM models appear to be adapting to a new normal, the commercial relationships that underpin that work will be more crucial than ever. This session explores the latest in procurement best practice, the tools that can support better procurement and how relationships can be stronger than ever.

Afternoon Session 2 - Inspiring the next generation of FMs

FM is often something people fall into earning it the moniker of a career of chance rather than one of choice. But how do we change that and ensure that there is a supply of fresh talent into the profession and the industry that supports it? What does the next generation of workplace and facilities management leaders look like and why would they choose this particular career pathway? We explore the projects looking to change perceptions and raise awareness about careers in FM and the people aiming to inspire that change.

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10:30
  1. The Facilities Hub
    45 mins
    • FM during the pandemic - case studies; lessons learnt, progress made, decisions on the future
    Matalan were already having to adapt to the pandemic as a national lock down become a stark reality in the spring of 2020 but even they couldn't have expected less than 24hrs notice to shut down a national retail portfolio. With an increased focus on safety in order to get their teams in to support online shopping and adapt their stores as society reopens, Steve takes us through that experience and explores what the lasting legacy of Covid-19 will have on our retail environments.
11:15
  1. The Facilities Hub
    45 mins
    • FM during the pandemic - case studies; lessons learnt, progress made, decisions on the future
    Prior to the pandemic only 74% of the UK workforce had experienced working from home. When the lockdown was put in place many were forced to work from home for the first time. In this presentation Nationwide take us through how they supported that transition, balanced the needs of those who were required to be in the office through the pandemic for operational reasons, those working from home for the first time and those in their branch network.  They will also share how their learnings have shaped their thinking for their future workplace strategy.
12:00
  1. The Facilities Hub
    40 mins
    • FM during the pandemic - case studies; lessons learnt, progress made, decisions on the future
    It is almost universally agreed that the way that those in the knowledge economy work is about to, if it hasn't already, be subject to a seismic shift in approach. As the nature of work changes so too will our workplaces but how ready is FM for that change? Will it be agile enough to respond? And if so, what does that change look like? In this session we're joined by a range of experts to discuss these topics and take questions from the audience as FM prepares for the next chapter.
14:20
  1. The Facilities Hub
    35 mins
    • Building back better; wellbeing, climate change and social value
    Wellbeing is a much discussed topic in organisations with an increasing awareness of the role that our work, and our working environments play, in our overall health. But are we doing enough? In a purposefully challenging presentation Hayley will look at how we blend the strategic promises on wellbeing into the operational delivery, why metrics are so crucial, how projects can be undermined with a lack of investment in training and why ISO45003 might hold the key to embedding wellbeing once and for all.
14:55
  1. The Facilities Hub
    35 mins
    • Building back better; wellbeing, climate change and social value
    Sustainability has been an FM focus for a number of years but the need to step up these efforts continues as the growing awareness of the climate emergency gathers pace. This talk will look at the actions FM needs to take to create a more sustainabe future.
15:30
  1. The Facilities Hub
    35 mins
    • Building back better; wellbeing, climate change and social value
    From it's launch in 2014 the inclusion agenda has been at Pareto's heart. Today it is recognised as one of the shining lights for good practice in this field whether it's through it's deliberate recruitment in building diverse teams, investing in apprentices to kickstart careers or proactively dealing with the growing mental health needs of its staff through mental health first aiders; Pareto is leading the way. In this session MD and Founder Andrew Hulbert is joined by Social Impact Director Emma Wilson to take you on a journey through their experience and approach whilst looking at how the wellbeing agenda is continuing to evolve.
11:30
  1. The Facilities Hub
    45 mins
    • Data and digital; how it will influence the future workplace
    Smart buildings are fast becomig the norm but how, in practice, will they change how facilities and workplace teams operate and what data can they provide that can make a real difference to an employees workplace experience?
14:20
  1. The Facilities Hub
    40 mins
    • Future of work
    The pandemic has sped up a number of trends but the one in the spotlight is the world of work. How has the pandemic shifting employee expectation and what will its lasting effect be on the world of work.
15:00
  1. The Facilities Hub
    40 mins
    • Future of work
    The pandemic gifted organisations a hypothesis, to ask whether place, at an executive level, means as much as Technology and Human Resources. It's finally time for Corporate Real Estate and Facilities Management to provide the C-suite with a case to show that 'workplace' really matters. Leesman has measured the relationship between employees and their corporate places of work since 2010, and since 2020, employees' home working environments. This session will draw on data from the largest datasets of their kind on employee workplace experience and uncover key lessons for a blended future of work.
15:40
  1. The Facilities Hub
    40 mins
    • Future of work
    From embracing hybrid working to optimising the office for better physical working experiences, Herman Miller's Workplace Specialist, Bertie van Wyk, explains how people and businesses can thrive in the future of work. In this talk we cover the three elements that will help organisations navigate a post-pandemic future: 1. How to promote inclusivity and equity of experience with a hybrid strategy 2. How to redesign office space to support three key ways of working 3. How returning office workers will bring new expectations for personalisation in the workplace
11:20
  1. The Facilities Hub
    60 mins
    • New models for procurement
    Whilst frameworks and contracts are useful devices to structure our commercial relationships, they alone will not build lasting, productive relationships. Kentish & Co are the team behind the FM Trust Index, a research project that gets to the heart of trust in relationships and quantifies it's impact. In this session'Dave Kentish will explore the findings, outline the lessons we should take from it and provide an overview of the key principles behind better relationships between clients and suppliers.
13:30
  1. The Facilities Hub
    30 mins
    • Inspiring the next generation of FMs
    When Mark heard about a project at his daughter's school that looked at careers in the built environment he was amazed that FM was not one of the options covered. From that point he's worked to change that and was able to support IWFM in developing their career of choice. Having taken part in their first pilot, going into schools and discussing FM as a profession, Mark reflects on the impact activities like this can make and how they must continue to evolve into the future
14:00
  1. The Facilities Hub
    30 mins
    Like many, Wayne fell into FM but having started as a caretaker at a PFI school in Bradford he has gone on to manage FM operations for brands such as Hermes and, today, JustEat. He credits a mixture of ambition, careful choices and great leaders for his success and in this session he’ll use his experience to guide the leaders of today in nurturing the leaders of tomorrow. 

Relevant content from co-located events

The Security Event

In today's business world, protecting a business and ensuring the safety of its employees is top of a facilities professionals agenda. Whether it is understanding the risk of cyber attacks, protecting company physical assets, employees or delivering business continuity plans and more, The Security Event has got your covered.

Stay informed with the latest trends and emerging technologies shaping today’s security landscape. Packed with fresh ideas and actionable strategies, hear from leading experts share their knowledge and expertise in tackling the key security challenges and pressing issues affecting organisations, people and assets today.

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The Fire Safety Event

Fire safety has serious implications for building managers and FM providers. Not only is the protection of people and building operations a priority but also being compliant to fire regulations. 

The Fire Safety Event is dedicated to supporting industry practitioners, professionals and organisations in achieving and maintaining the very highest standards of fire safety management.

Hear from industry experts and find out more about fire risk assessment, fire alarms, evacuations, PAT testing, training and safety records and more.

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The Health and Safety Event

When it comes to the workplace environment, there are many inherent responsibilities for FM professionals. From health and safety risk assessment,  electrical safety, dangerous substances (such as asbestos, radon gas), health and wellbeing, it is important to adopt a holistic approach to facilities management. 

At the Health and Safety Event, listen to our esteemed line-up of experts share their knowledge and insight on your legal and regulatory obligations as a Facility Manager.

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ESS logo

 

In the workplace, facilities managers are the first line of defense for emergencies. In times of crisis, a well developed facility management emergency plan is critical. FM co-ordinates all the parts of the plans including who is responsible for what? When and what should happen? and what are the protective actions?

At The Emergency Services Show, find out the important elements in preparing for emergencies and how to look after your facility and staff in an event of a crisis.

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What they say...

What they say...

  • A great opportunity to see the breadth of Facilities Management, meet suppliers and see new products.
    Facilities Manager, Lancaster City Council
  • First time attendee to the Facilities event at NEC. Well organised, and spoke to a lot of interesting subcontractors, peers and event staff. i found the speakers useful and in good bite size chunks of time. I have managed to speak to a good few people regarding solutions for my business, and have had some follow on calls since the shows end. Look forward to attending next year!
    Business Excellence Manager, Galliford Try
  • I would recommend this show to and Facilities Managers as it is very informative and you can learn so much about various services and Business needs. The seminars are very interesting and give you lots of good ideas and incentives to take away with you and relate back to your Business/company.
    Facilities Manager, Progress Housing Group

The Safety & Security Event Series

HSE Fire Safety Logo The Security Event The Facilities Event           ESS NCSS